01
Order Processing
Once payment is confirmed, your order moves into processing. Processing time can vary depending on the product, availability and order requirements.
DELIVERY INFORMATION
Shipping & Delivery
Everything you need to know about how your OutboundKits order moves from checkout to delivery.
Secure Packaging
International Orders
Order Support
HOW DELIVERY WORKS
From OutboundKits to Your Door.
Shipping availability, charges and delivery estimates can vary depending on your destination and the products in your order. You'll see the applicable information during checkout whenever it is available.
02
Shipping Charges
Shipping charges depend on the destination, order size and available delivery service. Applicable charges are shown during checkout or confirmed before dispatch where necessary.
03
Delivery Estimates
Delivery times vary by destination and carrier. Any estimate provided is an estimate rather than a guaranteed delivery date.
04
Tracking Your Order
When tracking is available for your shipment, the relevant tracking information will be provided after your order has been dispatched.
INTERNATIONAL ORDERS
Ordering from another country?
OutboundKits may serve customers across multiple countries. Available shipping services, delivery times and costs can differ by destination.
01
Destination Availability
Shipping availability can vary depending on the destination and product.
02
Customs & Import Charges
Local customs duties, taxes or import fees may apply depending on your country.
03
Accurate Delivery Details
Enter your full address and contact information carefully during checkout.
Please check your delivery information carefully
Please provide a complete and accurate shipping address. Contact support as soon as possible if you notice an error after placing your order. Address changes cannot always be guaranteed after processing or dispatch has started.
DELIVERY DELAYS
Sometimes deliveries take longer than expected.
Customs processing, weather, carrier disruption, public holidays, remote destinations and other circumstances outside our direct control can affect delivery times. If your shipment appears significantly delayed, contact us with your order confirmation number so we can help review the available information.
NEED HELP WITH AN ORDER?
We're here to help.
If you have a question about shipping or an existing order, contact our support team and include your order confirmation number where possible.