01
Contact Our Team
Send us your order confirmation number and tell us why you'd like to request a return or refund.
RETURNS & REFUNDS
Returns & Refunds
If something isn't right with your order, we're here to help you understand the available next steps.
Clear Process
Order Support
Fair Review
BEFORE YOU START
Need to return something?
Contact OutboundKits before sending any item back. This lets our team review your order and provide the correct return instructions.
02
We Review Your Request
Our team will review the order, product condition, request reason and applicable return terms.
03
Receive Return Instructions
If the return is accepted, we'll provide the appropriate instructions before you send the item.
04
Inspection & Resolution
Once the returned item is received where applicable, it can be inspected before the appropriate refund, replacement or other resolution is completed.
Return Timeframe
Return eligibility and applicable time limits can depend on the product, destination and relevant consumer rights. Please review the full return policy or contact us before sending anything back.
Item Condition
Unless otherwise required by applicable law, returned products may need to be unused, in appropriate condition and include applicable original packaging, components and accessories.
Return Shipping
Responsibility for return shipping costs depends on the reason for the return, the product and applicable consumer rights. Contact us first so we can provide the correct instructions.
Refund Processing
Where a refund is approved, processing time can depend on the payment method, financial institution and circumstances of the return. We will provide the relevant information when your request is reviewed.
PROBLEM WITH YOUR ORDER?
Damaged, defective or incorrect item?
If your order arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible. Please keep the product and packaging while the issue is being reviewed.
WHAT TO SEND US
Order confirmation
Your order reference or confirmation number.
Clear explanation
Tell us what is wrong with the item or order.
Photos where relevant
Clear images can help us understand damage,
defects or incorrect items.
RETURN ELIGIBILITY
Some items may have different return conditions.
Return eligibility can vary for certain products, used goods, customized items, hygiene-sensitive products or other items subject to specific conditions. These conditions do not limit any mandatory rights you may have under applicable consumer law.
Contact us before returning an item
Please don't send a product to a supplier, warehouse, manufacturer or other address unless OutboundKits has provided the applicable return instructions for your order.
START A RETURN REQUEST
Need help with an order?
Contact our team with your order confirmation number and we'll guide you through the next steps.